Support

MedAtlas is early-stage, and support right now is a real person reading your email — not a ticket queue or a chatbot. We read everything.

Contact

Email support@medatlas.app for anything — a bug, a billing question, feedback on a mechanism, or just to say hi.

Canceling your subscription

Email us and we'll cancel your subscription right away — your access continues until the end of the period you've already paid for, and you won't be charged again. We don't have a self-serve cancel button yet; we'd rather be upfront about that than pretend otherwise.

Refunds

If you're not happy with a Student subscription within the first 14 days, email us for a full refund, no questions asked. After 14 days, email us anyway — we handle refund requests case by case and would rather make it right than hold you to fine print.

Reporting a bug or an inaccuracy

For anything content-related — a mechanism that's confusing, a claim that looks wrong, a citation that doesn't check out — the fastest way is the feedback prompt inside the mechanism walkthrough itself. For anything else (a broken feature, a payment issue), email us directly.

Response time

We aim to respond within 1–2 business days. If it's urgent (e.g. a billing problem), say so in your subject line.